At Terry’s Gold Coast Safes we understand that sometimes a product may not meet your expectations or requirements. We strive to ensure your satisfaction with every purchase, including safes. Therefore, we have established the following Returns Policy for safes to provide you with peace of mind and a hassle-free return process.

  1. Eligibility for Returns:
    • Our Returns Policy for safes applies within 30 days from the date of delivery.
    • To be eligible for a return, the safe must be in its original condition, including all original packaging, manuals, accessories, and any promotional items that were included.
  1. Return Process:
    • If you wish to return a safe, please contact our customer service team via telephone to initiate the return process.
    • Our customer service team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
    • Please ensure that the RMA number is clearly marked on the outside of the package when returning the safe.
  1. Return Shipping:
    • The customer is responsible for arranging and covering the shipping costs associated with the return of the safe, unless the return is due to a defect or error on our part.
    • We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe and timely return of the item.
    • In the case of a defective or incorrect item received, please contact our customer service team, and we will provide further instructions regarding the return shipping.
  1. Inspection and Refund:
    • Once we receive the returned safe, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
    • If the safe passes the inspection, we will process a refund to the original payment method used for the purchase.
    • Please note that the refund will not include any original shipping charges, and it may take [number of days] to process the refund after the safe has been received and inspected.
  1. Non-Returnable Items:
    • For safety reasons, safes that have been installed, damaged, or modified after delivery will not be eligible for return.
    • Custom-made safes or used safes cannot be returned unless there is a manufacturing defect or an error on our part.
  1. Damaged or Defective Safes:
    • If you receive a safe that is damaged during transit or has a manufacturing defect, please contact our customer service team immediately.
    • We may request supporting documentation or images to assess the issue, and we will provide instructions on how to proceed.

Please note that this Returns Policy is subject to change without prior notice. We recommend reviewing this policy regularly to stay updated.

If you have any further questions or require assistance with the returns process, please do not hesitate to contact our customer service team. We are here to help!